Globe, PLDT working to restore telco services as Ulysses cuts power, fiber lines

Posted at Nov 12 2020 03:53 PM

MANILA – Globe Telecom’s services in Camarines Sur and Pampanga were “heavily affected” as Typhoon Ulysses devastated Luzon, the network said Thursday.

The telco said strong winds caused “multiple fiber cuts” in North and South Luzon, and one fiber cut incident in the National Capital Region (NCR). 

Its network remains “stable with no major damage incurred,” with some areas in Metro Manila experiencing intermittent to no signal due to prolonged power outage.

Repairs in flooded areas would resume when access and safety are secured, it said.

“Clean energy fuel cells and generators deployed are powering up our cellsites given the current power challenges,” Globe said.

“We will continue to provide service updates to our customers, while repairs for areas flooded will resume as soon as access and safety is secured.”

PLDT-Smart meantime said, areas without power have made it difficult for their subscribers to use mobile data and their teams are working to restore services as soon as it is safe. 

It added, it was ready to provide free calls and cellphone charging in typhoon-hit areas. 

Its personnel and equipment were prepositioned to work on sites affected by Typhoon Ulysses and Super Typhoon Rolly, which battered southern Luzon last week.

PLDT and Smart Stores will be temporarily closed in Metro Manila, Central Luzon, Nueva Vizcaya and Pangasinan, and all branches in South Luzon except those in Bicol.

SOURCE: https://news.abs-cbn.com/business/11/12/20/globe-pldt-working-to-restore-telco-services-as-ulysses-cuts-power-fiber-lines